Shipping policy

HOW LONG DOES DELIVERY TAKE?

PROCESSING TIME

We create all your wonderful items when you place your order. This means that it will take us time to process your order once your payment is authorized and verified. All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take 7 to 15 business days (excluding Saturdays, Sundays, and Holidays) to process.

When you make an order, we create your item from scratch! This is our business model and we love it this way; there is less waste and we do not add to the global carbon footprint. We are a sustainable company that is great for the environment. We ask you to be patient with our production times and understand that this way of working is better for the environment and may not be as quick as you are used to from other companies.

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

SHIPPING TIMES

Please note that orders to US destinations may take 1-7 business days from the date that it is shipped out, not from the date that the order is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

SHIPPING COSTS

FREE SHIPPING - All Orders $55+

We offer FREE shipping on all orders of $55 or more for all domestic orders. For orders under 55 we offer Standard Ground shipping for a flat fee of $9.95. Free returns are provided on all domestic orders. For international orders see our rates listed below.

WHAT ARE MY SHIPPING OPTIONS?

Country	Method	Carrier	Cost
United States	Standard Ground Shipping	UPS	FREE for orders $55+ $9.95 flat fee on all orders $54.99 or less

	Expedited Shipping	UPS	$45.00
Canada	Express Worldwide (2-3 Business Day Delivery)	DHL	$35.00 *Does not include any duties & taxes (responsibility of the receiver)
International (all other countries)	Express Worldwide (2-5 Business Day Delivery)	DHL	$55.00 *Does not include any duties & taxes (responsibility of the receiver)

INTERNATIONAL ORDERS

We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $35 for Canada and $55 for all other countries. Please note that any assessed duties or local taxes are not included in this rate and are the sole responsibility of the receiver.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We do not ship to APO/FPO addresses.

RETURN POLICY

45 Day Return Policy

We want you to be happy with your purchase. You may return an item within 45 days of receipt if it is in original, unworn condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.

To start a return click here and fill in all the necessary information. Please note that our return system is automated and will not allow you to return an item once the 45 day period has passed.

FINAL SALE ITEMS

Items marked "Final Sale" are not eligible for return. Gift certificates are non-refundable.

Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering.

REQUEST A RETURN

To return an item click here and fill in all the necessary information. Please make sure your item is within our 45 Day Return Policy period (our return system is automated and it will not allow a return after this time).

RETURNS & EXCHANGES

Click here to start a return

To return or exchange an item please remember that items must be within our 30-Day return policy window in order to be eligible.

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please leave all the information necessary. Place all items in their original packaging into a secure box or envelope mailer before sending it back to us.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

DO YOU HAVE A PRICE MATCH POLICY?

If an item changes price within 14 days of purchase we will gladly price match it for you, as long as the purchased size/color are still in stock at the time of the sale price.

If we have not answered your question, please Contact Us.